800.com Review 2024: Is It Worth It? (Pros & Cons)

Products Offered by 800.com

Here is the list of Products Offered by 800.com:

1. SMS Marketing –

SMS marketing provides an entirely new method for communicating with customers. With seven times the response rates of traditional email marketing, you may contact more consumers and get more feedback than conventional channels. SMS marketing makes it convenient for consumers to answer on their own time.

SMS messaging may be used throughout the sales cycle, whether attempting to expand your customer base, organize appointments, confirm purchases, encourage sales, or increase visitors. You may place your company immediately in front of clients via mobile devices.

• Search, Archive, and Filter: Search the messages in your inbox, archive messages that are no longer relevant, and use filters to effectively locate communications.
• Toll-Free & Local Numbers: Quickly search for and add various toll-free or local phone numbers to text messaging campaigns to increase their relevance.
• Users: Add several users to react to consumer text messages and engage directly with them.
• Custom Fields: To rapidly customize messages, utilize dynamic fields such as name, product reference, and phone number.
• Scheduled Messaging: Compose your messages for billing reminders, appointments, and other procedures, and then choose a time and day for their delivery.
• Keywords: Utilize Keywords to establish SMS opt-in lists, conduct promotions, and answer frequently asked inquiries. Create the Keyword “SALE” to trigger an automated reply with an offer whenever a consumer sends a text message containing the word “SALE.”
• Auto Replies: Enable auto-replies to react to all customer messages automatically. Configure auto-replies to be sent during work hours, lunch breaks, or beyond business hours.
• Track Results: Utilize analytics to assess delivery, subscription growth, and engagement promptly.
• Personalize Messages: Utilize custom fields to make each subscriber’s text marketing campaign distinctive.
• Lists & Segments: Utilizing list segmentation to create contact lists and improve campaigns with more relevant text messages.
• Mass Texting: Send messages or notifications in bulk to all of your contacts.

2. Call Forwarding – 

Forwarding calls will guarantee that no calls are ever missed. No client will ever have to leave a message that may never be listened to, regardless of whether the call is transferred to a mobile device or a central location where your customer support staff is.

Additional features such as planned and weighted routing ensure that your calls are always sent to the most accessible and competent staff.

Call forwarding with your local and toll-free lines may also enhance the perception of your business’s presence.

• Whisper Greeting:  Before connecting the call, play brief audio to the receiver to instantly identify the source of the call.
• Extensions: Set up extensions with call forwarding policies for each department in your organization.
• Weighted Routing: Forward incoming calls evenly to multiple phones, or give higher-performing teams more weight.
• Scheduled Routing: Forward incoming calls depending on the time of day or week to enhance client availability.
• Call Analytics: Use sophisticated Call Analytics to identify missed calls, unique callers, call length, and contact time to make more informed routing choices.
• Call Transcription: Utilize call transcription of all recorded calls to efficiently search for and determine the tone of all forwarded calls.
• Call Recording: Enable call recording for all routed calls to ensure quality
• Voicemail: Calls are sent straight to voicemail.
• Sequential: Forward incoming calls in order of priority or availability to multiple phones.
• Simultaneous: Forward incoming calls to multiple phones simultaneously to guarantee that each call is answered.
• Standard: Direct incoming calls to your cell phone or a single phone line.

3. Call Analytics – 

Call analytics enables the identification of patterns and opportunities inside consumer calls. Conversation intelligence provides a better knowledge of your conversations and may aid in identifying opportunities for product, customer service, and marketing enhancements.

Call analytics can enhance your communications and save you and your team time by automatically recording, transcribing, and analyzing call emotion.

These statistics facilitate the connection between your call data and marketing tactics

• Values: Provide a monetary value to consumers based on call transcriptions, recordings, or keywords.
• Scores: Determine if a call is qualified or unqualified based on a list of keywords.
• Highlights: Develop a keyword plan for your marketing campaign.
• Reporting: Export complete tracking number reports.
• Call Transcriptions: Written call transcriptions provide the monitoring of keywords and significant exchanges.
• Call Recordings:  Listening to customer calls may enhance customer service and future conversion rates.
• By Duration:  Optimize advertising by tracking numbers with the longest call time.
• By Geography:  Determine the location of callers based on the tracking number to redirect calls to the optimal timezone.
• By Day & Time: Determine the day and time with the most significant call volume by monitoring the number to route calls appropriately.

4. Call Tracking – 

Call monitoring enables organizations to monitor which advertising, keywords, and campaigns generate calls securely and precisely. Call monitoring data may assist organizations in determining which initiatives need enhancements and which can be expanded for more excellent performance.

In addition to using call tracking with their commercial texting campaigns, businesses may also employ call tracking. You may continue to monitor outcomes for future improvement if you are re-engaging your existing client list or seeking to recoup lost chances.

• Track Results: Utilize analytics to assess delivery, subscription growth, and engagement promptly.
• Personalize Messages: Utilize custom fields to make each subscriber’s text marketing campaign distinctive.
• Lists & Segments: Utilizing list segmentation, create contact lists and improve campaigns with more relevant text messages.
• Mass Texting: Send messages or notifications in masse to all lost prospects or current clients.
• Sentiment Analysis: Evaluating conversation sentiment, you may identify potential problems with consumers or agents before they occur.
• Lost Opportunities: Determine discussions with consumers that may have led to a sale.
• Reports: Identify the tracking numbers that have received calls by day and time, location, call length, missed calls, and unique calls in a flash.
• Conversation Search: Improve marketing and advertising channels by analyzing all of your calls for keywords.
• Highlights: Improve quality assurance by highlighting more significant calls using keywords.
• Agent vs Customer Statistics: Determine quickly how much time your staff spent speaking compared to the client.
• Tags: Tag each call as a lead, spam, or conversion to ascertain the real ROA.
• Dynamic Number Insertion: Create and assign unique phone numbers to marketing channels with ease.

5. API –

Utilize the 800 SMS API to add messaging to your business’s local and toll-free lines and to establish new SMS marketing campaigns.

Our API enables programmatic interaction between developers and their 800.com accounts. If you want to automate business texting or create auto-reply triggers, our API strives to simplify operations for your team.

The 800.com API offers multi-channel call attribution for campaigns, allowing developers to monitor call stats and evaluate success. They need this information to enhance and optimize their current digital marketing strategy.

• Peace of Mind: SOC 2 compliance exhibits dependable security.
• Spam & Fraud Protection: Texts are transmitted and stored securely using anti-spam measures that are industry-leading.
• Picture Messaging: MMS may be sent and received between carriers.
• Delivery Confirmation: Delivery receipts with verified delivery to the device.
• All Character Sets: They support all emojis and languages.
• Long-Form Texts: Texts may include up to 600 characters.
• Ease of Use: Simple API with extensive documentation for all SMS use cases.
• High Throughput: Send 10,000 or 1,000,000 mails with ease.
• Two-Way Texting: Receive and send text messages.