Top 5 Most Popular Shopify Customer Support Apps 2024: (The Ultimate List)

If you own a Shopify store, one of the core activities you will engage in is customer support. Customer support is one of the major pillars of any eCommerce store, and it has a massive impact on conversions.

According to a study done by Microsoft, 90% of Americans use customer support as a factor in determining whether or not to do business with a company.

In recent years, customer support has been made easier with apps that can help teams respond to customer queries quickly and effectively.

In this article, we’ll look at the top 5 Shopify customer support apps you can choose from if you want to improve your customer support scores. 

5 Popular Shopify Customer Support Apps To Boost Sales 2024

Let’s dive in!

1. Gorgias

Gorgias is one of the most popular eCommerce Shopify customer support apps and is used by over 20,000 agents daily.

When integrated with your Shopify store, this application lets you automate repetitive support tasks, have all inboxes from different marketing channels in one place, and collaborate with other agents on your team to resolve some of the complex customer queries that require more than one person. 

Like their mission states, Gorgias as a platform, focuses on helping independent eCommerce brands provide outstanding customer service to their consumers.

If you are looking for a reliable customer support application for your Shopify store, you surely won’t be disappointed with Gorgias. 

Let’s look at some of the main features that make Gorgias a reliable customer support application for your Shopify store. 

If you use multiple channels to communicate and share new products with your customers, it can be challenging to respond to each platform’s inbox messages and comments.

Gorgias saves you this trouble by bringing all these responses in one place so that you can react to them as quickly as possible, with a personal touch.

With Gorgias, you can respond to all customer queries from your social media accounts, SMS, live chat, email, and phone—all in one place.

This feature will help you significantly reduce your response time, as you don’t have to switch between channels. Remember, the amount of time you take to respond to customer inquiries plays a vital role in conversions. 

This feature also makes it easy to identify the platform where a customer has sent the message, as its icon or logo is in the channel column.

2. UVdesk

UVdesk is another popular customer support application that you can integrate into your Shopify store. It allows you to automate responses and integrate messages from the various marketing platforms you use.

This support app lets you combine messages from social platforms, Mail, and marketplaces like eBay and Amazon.

UVdesk will automatically categorize tickets based on the stage they have reached, making it easy for the agents to follow up.

Some of the categories that these tickets will fall into include New, Assigned, Unassigned, Unanswered, Starred, MyTickets, trashed, etc. 

While running Ad campaigns on multiple platforms, UVdesk will help you gather customer responses in one place, which will help you respond promptly.

In addition to social platforms and Mail, they also support the integration of marketplace feedback from eBay and Amazon into their support app. 

3. Re:amaze

Re:amaze is another popular customer support platform you can use to interact with your customers from different platforms.

This application also has some automation level that allows agents to automate common responses to reduce the amount of time they spend on each ticket.

Shared inbox allows your agents to interact with customers from your social apps, email, and SMS within one inbox. This integration makes it easy for the agents to respond to all customer inquiries without jumping from one app to another.

Some of the apps that integrate with this platform include Facebook, Messenger, Instagram, Twitter, Mail, and SMS.

Instead of responding to the same inquiries repeatedly, your agents can automate responses for such queries to reduce the amount of time spent handling each customer.

It also improves the user experience since customers can get the feedback they need within the shortest time possible. 

4. Zendesk

Zendesk is a customer support application that can be integrated into websites to improve the response time and quality of feedback that support agents give to customers.

It is a much more complex support platform than Gorgias, with a robust and less user-friendly interface for agents. 

Zendesk has an integrated inbox where you can find messages from all your social accounts, email, and SMS. Having all these inboxes in one place makes it easier to promptly respond to all customer queries, ultimately boosting their user experience on your website. 

Zendesk has lots of automation tools that you can use to respond to repetitive inquiries. You can also create email templates that can automatically be sent to your prospects during sales campaigns.

With these tools, your support agents will have much more time to focus on tasks that require critical thinking since all the repetitive tasks can be taken care of. 

5. Customer Guru

Unlike all the apps we have looked at above, Customer.guru’s focus is on getting feedback regarding your customers’ user experience.

They claim to give you up to a 60% response rate for your surveys, which is almost ten times what you’ll get from conventional surveys.

You can customize your NPS survey to make it easier for customers to respond. By uploading customer emails and setting up automatic survey scheduling, you can streamline the feedback process.

Over time, you will be able to monitor the NPS scores of your customer segments. Additionally, you can utilize your data with more than 1,000 apps that integrate with Customer.guru.

Quick Links:

• Gorgias vs ZenDesk
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Conclusion: Which One Is The Best Shopify Customer App?

I hope that by the end of this article, you will have a detailed and complete idea of the popular Shopify customer apps that you must use to boost sales and get the most out of them.

In our opinion, if you are running a medium or small-sized business and wish to get amazing customer response apps at a cheaper price, the Gorgias is most recommended.

Please don’t hesitate to let us know if you have any questions about the Best Shopify customer apps to increase customer retention and boost sales.