Check out our Top 10 Best WordPress Plugins For Live Chat 2024
Are you looking to take your website and customer service experience to the next level? Do you want to ensure you’re providing visitors with an easy, fast, and reliable way to get help when needed?
Taking advantage of a live chat plugin for WordPress is one of the best things you can do. With so many options, it can be challenging to determine which one is right for you – this is where we come in!
In this blog post, I’m excited to share my curated list of the top 10 best WordPress plugins available in 2024 to help your website provide fantastic customer support through a live chat system.
Not only will these plugins save time for both customers and staff alike, but they’ll also give your visitors an enhanced online experience – making them more likely (and likely to return).
- Formilla is a user experience platform for sales, marketing, and support teams .
- iFlyChat is a real time chat plugin best suited for community and social networking websites.
- Stands out from other conventional live chat solutions, by enabling the user to elevate a chat to a voice or video call.
1) Formilla Live Chat:
Formilla live chat gets easily and quickly installed and is up for discussion immediately. After you have installed and activated this plugin, the live chat button will appear on your WordPress or WooCommerce site.
The premium version lets you live chat via mobile phone or tablet. It offers you the real-time visitor monitoring option where you can check the number of active visitors on your website.
Features:
- Real-time Communication: Formilla allows instant connectivity between businesses and customers, making resolving queries easier and improving customer satisfaction.
- Multiple Platform Support: It supports various platforms, including mobile, ensuring a seamless customer experience.
- Proactive Chat: This feature enables businesses to initiate chat sessions, creating a more engaging experience.
- Chat Bots: The availability of intelligent chatbots helps manage high-volume inquiries and provide 24/7 customer support.
- Visitor Tracking: This allows businesses to understand customer behavior better, making way for improved products and services.
👉Get Started With Formilla live chat Now
2) 3CX Live Chat
3CX Live Chat is one of the most feature-rich website live chat plugins. It stands out from conventional live chat solutions by enabling users to elevate a chat to a voice or video call. It also allows assigning chats to a particular agent or having groups of agents answer chats. But that’s not all! You can even integrate Business Facebook messages and answer live chat and FB messages from the same interface, making it ideal for increasing customer loyalty and improving engagement.
The live chat version is free for unlimited users.
To use the audio/video call features of this plugin, you will need to integrate with 3CX, which is free for one year, and after that, you can purchase a subscription for as little as $1 per user per month.
Features:
- Customizable Interface: 3CX Live Chat offers an interface that matches a company’s branding.
- User-friendly Dashboard: The feature provides a user-friendly dashboard with an organized layout of ongoing, incoming, and closed chats.
- Automated Responses: Businesses can set up automatic responses for common questions, enhancing response time and efficiency.
- Multi-language Support: 3CX Live Chat supports multiple languages, catering to a global customer base.
3) Tidio Live Chat:
This is also one of the easy-to-use live chat plugins for WordPress. Install it, and you will be online to chat with your customers instantly. Specially designed for WordPress users, this plugin is straightforward to use.
The color of the chat window can be adjusted as per your choice. Also, get an email from your visitors when you are not online. And, in case you don’t know, this software’s integrated widget supports 140 languages!
Features:
- Real-Time Interaction: It allows businesses to instantly interact with customers, addressing queries and concerns.-
- Visitor Data Tracking: Tidio provides insights into visitor behavior and activities, helping businesses track customer trends and preferences.-
- Automated Chatbots: The platform includes computerized chatbots that can address common customer inquiries, enabling 24/7 customer service.
- Integration Capabilities: Tidio can seamlessly integrate with various eCommerce platforms and CRM systems, making it incredibly versatile.
👉Get Started With Tidio Live Chat Now
4) Zopim Live Chat:
This is one great live chat if you have an online business and want to assist visitors in purchasing.
The software can chat with the visitors on your website in real-time and answer their queries and thus help them with their purchases. The software comes with a mobile optimization feature that assists you in easily connecting with the visitor, even through the tiny screen.
Features:
- Real-time Chat: Allows businesses to interact with their customers instantly, addressing queries and concerns in real-time.
- Visitor Analytics: Provides insights into customer behavior on the website, helping businesses understand their customers better.
- Chat Routing: Ensures customer chats are directed to the appropriate department or team member, enhancing efficiency.
- Offline Messages: Ensures customer messages are received even when representatives are offline, so no query goes unanswered.
👉Get Started With Zopim Live Chat Now
5) Pure Chat:
Live Chat Plugin (Free & Paid Plans): This live chat software is simple and can be absolutely customized for your use. Now, you don’t have to worry about the mobile device your customers use, as there is a chat app for iOS and Android that makes it easier for you to talk with your customers.
So, go on to increase your business with the use of this fantastic system. The chat is designed purely for the small business.
Features:
- Live Chat Tools: Provides real-time chat functionality, enabling businesses to interact instantly with their customers for quick query resolution.
- Visitor Analytics: Offers insights into visitor behavior and activity, helping businesses understand their audience better.
- Chat Transcripts and History: Allows businesses to keep track of all live chat interactions, ensuring no valuable information is lost.
- Customizable Chat Box: The chat box can be customized to match the business’s branding, creating a seamless experience for users.
👉Get Started With Pure Chat Now
6) Subiz Live Chat:
This allows the representative to proactively interact with customers and keep them involved. The interaction tilts the buying decision in your favor; thus, sales escalate. The live chat offers a chance to provide a human touch, and when you are present to solve their query, they will surely stay and buy the product/services provided on your website.
The interaction between the potential customer and the sales rep happens in real-time with the help of the live chat widget.
Features:
- Real-Time Interaction: The primary feature enables immediate and direct conversations with website visitors.
- Visitor Analytics: Provides valuable insights into visitor behavior and their interaction with the website, facilitating a more personalized approach.
- Customizable Chat Window: Allows businesses to customize the chat window, portraying a consistent brand image.
- Canned Responses: Enables quick and consistent responses to frequently asked questions, reducing response time and improving customer satisfaction.
- Chat Routing and Distribution: This feature ensures chats are routed to appropriate departments or individuals based on predefined rules, ensuring effective query resolution.
👉Get Started With Subiz Live Chat Now
9) YITH Live Chat:
This amazing Plugin offers a strata to dispense critical information to customers, which yields more sales. The chat platform is used by customers to uncover essential details like a salesperson at the actual store, thus making the purchase process warm and closing more sales. Let the customer eliminate the query he may be facing and expedite the sales.
The live chat can be customized as per the need. Also, there are different tabs and multiple conversations available.
Features:
- Real-time Conversations: Interact with your customers, answering questions and solving issues promptly.
- Customizable Interface: Personalize the look and feel of your chat window to match your brand.
- Offline Messages: Even when you’re offline, customers can leave messages you can respond to later.
- Multilingual Support: Engage with a global customer base with multi-language chat support.
- User Conversations Archive: Record all chat conversations for future reference and quality control.
10) MyLiveChat:
This high-performance and faster live chat plugin can be used to interact with website visitors other than monitoring the site traffic and getting data regarding the web activities. It’s free and straightforward to use- when the visitor clicks a live help button, they connect to the representative, and then the visitor is guided and given the required information.
The software is provided by an Application Service Provider(APS) and thus needs no installation hardware. The software is free, but the premium can be availed at a minimum price.
Features:
- Live Chat: This feature allows real-time customer interaction, facilitating instant support and problem resolution.
- Visitor Tracking: With this functionality, you can monitor your website visitors in real-time to better understand their behavior and activity on your site.
- Chat Transcripts: This feature records all chat interactions, providing valuable data for later analysis and training.
- Mobile Optimized: MyLiveChat is designed to offer seamless service across both desktop and mobile platforms, allowing you to reach your customers wherever they are.
👉Get Started With My Live Chat Now
11) iFlyChat:
This fantastic live chat is suitable for the community and social networking websites. The users can engage in one-to-one private chat, group chat, or chat rooms (different chat rooms on separate pages). There is also a facility to add an anonymous user, and one of the most exciting features of this software is that cloud servers handle all the chat-related processing for your website.
This live chat support allows for features like deleting messages, theme customization, and file sharing.
Features:
- Live Chat: Allows real-time interaction between a website or mobile app users.
- Chatbot Integration: Allows automated chatbots to respond to customer inquiries, providing a way of quickly getting answers without waiting for an operator.
- Analytics: records customer conversations and interactions with live chat, enabling companies to gain valuable insights into customer behavior and preferences.
- Customization: Customize the chat window’s look and feel with various themes, colors, and fonts.
- Multi-language Support: Supports multiple languages, allowing visitors to communicate in their preferred language.
👉Get Started With iFly Chat Now
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Conclusion: Top 10 Best WordPress Plugins For Live Chat 2023
To wrap it up, you must determine which plugin will give you the best live chat experience that works perfectly with your website. Based on our list of the top 10 best WordPress plugins for live chat 2023, we hope you can decide which suits you best. Don’t hesitate to give any feedback; it’s beneficial for us! After all, we aim to ensure you get the most out of your live chats and have an excellent customer service experience. The time has come for you to use one of these plugins and upgrade your website with adequate customer coverage. Let’s aim together to make your customer experience as enjoyable as possible!
Great article Robert, I love it how detailed and up to date you keep it. Regarding future updates, have you tried looking at Paldesk? We have a Free plan which includes a bunch of cool stuff and integrations, and a Pro plan that complements it with a variety of advanced features – like agent chat.
Great article Sawaram, I love it how detailed and up to date you keep it. Regarding future updates, have you tried looking at Paldesk? We have a Free plan which includes a bunch of cool stuff and integrations, and a Pro plan that complements it with a variety of advanced features – like agent chat.
What about implementing the AI bots that are now booming? e.g. Many Chat or Api.ai
Could you feature an article on that?
When to use live chat or AI bots?
Which ones are implementable on website and/or social media platforms?
Great Blog post thanks for insight. Am currently using WP chat its saves multipurpose and functional features.Live-Chat-Support&Sales by wp.chat.com seems extremely amazing you can check it out.